Additionally, if the customer is looking to simply order wine along with their food, the chatbot shows recommendations on the different kind of wines available with the restaurant.
Customer then selects the wine of his/her choice and places the follow up order. If this is an order for delivery, the payment can be processed through the bot itself.
Restaurants can use chatbots for similar meal pairings or recommendations—this not only engages the customer with your brand but also drives revenue. The best part? You don’t have to ask your customers to download the chatbot like an app (it can be integrated with the channel of your choice). These bots also keep the conversation ongoing. Whether it is by asking relevant questions, sharing interesting trivia or even cracking the occasional joke just like a friend would on Messenger.
Furthermore, chatbots in restaurants need to be perfectly synchronized with the marketing and other customer oriented efforts. Bots can parallel serve as an intelligence-gathering tool which assists a restaurant in understanding their customers. With customer contact details, past orders, preferred method of payment etc., the chatbot in restaurant can not only personalize a customers experience but also reward/incentivize loyal customers in order to increase repeat business—all through a well designed chatbot conversation.
That apart, while the staff focuses on preparing and serving food, chatbots can engage with the customers by answering questions related to open and close times, reward points or whether if the restaurant is open on a public holiday. The use cases of chatbot in restaurants rely heavily on the kind of experience restaurants want to offer their visitors.
For millennials, the generation that actively prefers not speaking with others, they can be the perfect fit as they are the ones who, apart from food, also expect a digital experience. This is where restaurants need to evolve by understanding modern day customer behaviors and expectations with the advent of digital technology.
Across multiple industries, capturing and retaining customer interest and business through AI powered technologies has now become a priority. An estimated 2 billion messages have been sent by 60 million businesses on Facebook messenger alone on a monthly basis. This shows that there is a huge opportunity for chatbot in restaurants when it comes to enhancing customer engagement and thereby opening the doors to a broader hyper connected demographic.
Hotels have already started integrating chatbots in their operational processes and noticed good ROI. Restaurants that take the leap in incorporating chatbots will be sure to see a growing customer base and more cost-effectiveness, which will ultimately be conducive to overall growth and revenue generation.