Guest Experience

Guest Experience

industry headlines

Wendy’s Delivery to Go National

2017-12-01 Starting today, Wendy’s and DoorDash are partnering to bring fans what they’ve been craving: Wendy’s menu delivered right to their door.

CoreLife Eatery Uses Data to Enhance Customer Experience

2017-09-29 Market Force Information, a leader in customer experience management, has been selected by fast-casual restaurant, CoreLife Eatery, to deliver insight...

Zaxby’s Unveils New Fan-First Initiatives for 2017

2017-08-15 With the goal of finding more opportunities to engage with fans during memorable moments in their lives, Zaxby’s is launching a strategic agenda of fa...

'Every Dollar Counts' in Pizza Hut's New Rewards Program

2017-08-01 Pizza Hut customers can now earn loyalty points for every dollar spent through the brand’s new loyalty program.

Jon Smith Subs Tabs Scott Stuck as President

2017-06-21 It would be tough to find someone who hasn’t had his fingers in franchising more than Scott Stuck, president of Jon Smith Subs, a Palm Beach County br...

Report: Qdoba is Resonating with Consumers

2017-05-30 While same-store sales, traffic, and revenue remain drivers for restaurant performance, customer satisfaction could be the key to predicting the futur...

Security Breach Hits 'Most' Chipotle Locations Nationwide

2017-05-30 Chipotle completed its investigation into a security breach that took place in the spring, revealing widespread damage that could threaten consumers’ ...

Study: The Experience Counts in Quick Service

2017-05-12 A new report by Catapult Marketing finds the experience-driven marketplace includes consumer selection of where to dine out.

McDonald's Launches Quiz Game in Sweden Restaurants

2017-05-09 McDonald’s and Soundtrack Your Brand, a leading music streaming service for brands, have been working for the past year to develop a totally new way f...

Starbucks Rewards Expands in Grocery Locations

2017-05-04 The expansion more than triples the number of products eligible for Stars through the Starbucks Rewards loyalty program at grocery, where customers ca...