Guest Experience

Guest Experience

industry headlines

Jon Smith Subs Tabs Scott Stuck as President

2017-06-21 It would be tough to find someone who hasn’t had his fingers in franchising more than Scott Stuck, president of Jon Smith Subs, a Palm Beach County br...

Report: Qdoba is Resonating with Consumers

2017-05-30 While same-store sales, traffic, and revenue remain drivers for restaurant performance, customer satisfaction could be the key to predicting the futur...

Security Breach Hits 'Most' Chipotle Locations Nationwide

2017-05-30 Chipotle completed its investigation into a security breach that took place in the spring, revealing widespread damage that could threaten consumers’ ...

Study: The Experience Counts in Quick Service

2017-05-12 A new report by Catapult Marketing finds the experience-driven marketplace includes consumer selection of where to dine out.

McDonald's Launches Quiz Game in Sweden Restaurants

2017-05-09 McDonald’s and Soundtrack Your Brand, a leading music streaming service for brands, have been working for the past year to develop a totally new way f...

Starbucks Rewards Expands in Grocery Locations

2017-05-04 The expansion more than triples the number of products eligible for Stars through the Starbucks Rewards loyalty program at grocery, where customers ca...

Domino’s Can Now Turn On Your TV (Really)

2017-05-01 There is a reason Domino’s remains at the forefront of the user-driven experience.

Report: Starbucks is The Most Talked About Brand in the Business

2017-03-29 Given that Starbucks built its empire around the social experience, it’s no surprise to see the coffee giant ranked as the top “Conversation Commander...

Study: Chick-fil-A is Still the King of Customer Service

2017-03-27 Chipotle’s comeback appears to be resonating with its customers.

Study: Consumers Willing to Embrace Emerging Technology

2017-03-23 Oracle announced the findings of two research initiatives aimed at identifying consumer attitudes to new technologies and how their implementation wil...