Sponsored by R.F. Technologies, Inc.
In a challenging economic climate, restaurant leaders need to save money wherever they can. Imagine you could save 60 percent on your drive thru technology expenses and 50 percent on device maintenance without sacrificing customer service.
Enter listen-in-only technology, or LIO—a device that provides managers and kitchen staff with the ability to listen in on customer orders without the unnecessary expense of microphones.
Think about it—when it comes to the drive thru, who really does the talking? It is usually only one or two staff members that actually need to speak to customers, and while most restaurants need to have the ability for several staff members to listen in to drive-thru orders for accuracy and speed of service, do all those employees need expensive headsets that allow two-way communication?
Until now, quick-service restaurants have had little choice, as drive-thru headsets traditionally come with both speakers and microphones built in. But why should companies pay for five or more expensive headsets that allow two-way communication when you only need one or two?
R.F. Technologies, Inc., a quick-service drive-thru industry leader since 1989 knew that there had to be a better way for restaurants to ensure efficient drive-thru communication. As a result, the company designed LIO, which provides a more cost-effective way to provide drive-thru teams the audio features they need to improve customer service at a lower price point.
“Being a customer-centric drive-thru technology leader, we launched LIO, the listen-in-only technology, to help QSR owners maximize their profitability and efficiency,” says Bob Noorian, founder and CEO of R.F. Technologies.
By eliminating unnecessary features, LIO can save quick-service operators up to 60 percent on drive-thru headset costs. In addition, LIO saves on lifetime expenses, as two-way devices need to be repaired after about one year of use, costing approximately $150 to $200 per headset. With simplified design, LIO has a longer life and reduced repair costs, saving over 50 percent on maintenance expenses. As more restaurant brands are mandating that more employees have drive-thru headsets to ensure speed of service and accuracy, these savings are more important than ever.