Outside Insights
Employee turnover in restaurants and other hospitality businesses has topped 70 percent for the past two years, mainly due to the disproportionate number of teenagers, students, and seasonal employees who work in these jobs. Managing employee churn is one of the persistent challenges restaurant...
A collection of Starbucks' famed red cups. The brand is one of the most admired companies in the world, according to Fortune.
Industry News
U.S. District Judge Yvonne Gonzalez Rogers, out of Oakland, California, dismissed a lawsuit accusing Starbucks of overcharging customers by underfilling mochas and lattes to reduce milk costs. The class-action suit was filed March 2016 by Siera Strumlauf and Benjamin Robles of California....
Read Full Story // read more about: Danny Klein, Legal, Starbucks
Culver’s
Start to Finish: What Inspires Execs
I didn’t want anything to do with restaurants. My dad saw that I had a passion for the business a long time ago. When I graduated from college, he asked if I’d be the GM of our family’s resort, Farm Kitchen, and I told my dad, “No, absolutely not.” I started filling out résumés for jobs, but nobody...
Read Full Story // read more about: Culver's
Who is an employer? That's the question.
Outside Insights
In order to understand the National Labor Relations Board, you must first know that it is a political body whose majority shares the president’s political persuasion. As a result, until the U.S. Supreme Court rules on a labor law issue, tracking board precedent can be a lot like watching a tennis...
Read Full Story // read more about: Guest Author, Legal
Chick-fil-A is one of the top quick-service brands.
Industry News
Based on the non-cash transactions of millions of shoppers across the U.S., 1010data used its Merchant Insights to figure out which quick-service brands are winning customers and which still have ground to make up. The platform showcases online versus brick-and-mortar performance and deciphers the...
Illegal Pete’s
Payment Processing
Guests placing an order at Jersey Mike’s can pay for their meal in a variety of ways: credit card, Apple Pay, Google Wallet, online through a delivery-ordering system, through their mobile phones, and more. The New Jersey–based sub sandwich chain prides itself on being aware of upcoming digital...
Sonic continues to offer value-based menu items.
Finance
The word “value” came up 15 times during Sonic Drive-In’s first-quarter review Thursday afternoon. From McDonald’s new dollar menu to Taco Bell’s $1 Nacho Fries to Wendy’s expansion of its 4 for $4 lineup, this value-based race has defined quick service in recent days. But the question is: where...
Comedian George Lopez is diving into the restaurant world.
Web Exclusive
Sometimes the best food concepts are the simplest. But that does not always mean they are the easiest to recreate. They sometimes require years of cooking experience that leads to intuitive kitchen mastery, and translating that homepsun touch into a quick-service setting is not a trick easily...

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Food safety is key to any restaurant.
The food service industry was shaken when restaurant chain Chipotle had multiple, widespread food safety outbreaks, spanning various states.
Every year businesses lose millions of dollars as a result of data breaches and theft, and that number continues to grow at an alarming rate. Between January and September of 2015, more than 140 million records were compromised, compared to 85 million in all of 2014.
Until fairly recently, when people wanted cakes, cookies, croissants, cobblers, pastries, pies, popovers, muffins, or mille-feuilles, they had absolutely no expectation that the item in question would be anything other than a decadent, high-calorie treat.
The term “point-of-sale” can be a bit of a misnomer.
The most recent numbers on baseline performance of fast casuals suggest some deep-seated problems in the industry.