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Franchising’s ambassador says the industry is looking up.

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Amazon's merger with Whole Foods will turn up the pressure.
What restaurant leaders need to know about managing employee engagement.
Outside Insights
The Better Care Reconciliation Act (BCRA), which is the Senate GOP’s response to the House GOP’s original healthcare bill aimed at repealing the Affordable Care Act (ACA), still needs to be voted on in the Senate, so its fate remains uncertain. However, it’s important restaurant owners understand...
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At a time of high turnover and increased competition in the era of the gig economy, quick-serve companies are looking for alternative incentives and perks to attract and retain loyal employees. From free coffee to education benefits, quick-serve establishments are investing in their employees in...
Outside Insights
Let’s start with a riddle. Your manager has scheduled an interview with an applicant who you know will make a really good addition to the crew. But when the interview comes, the manager is short-staffed and speed of service will suffer if he or she conducts the interview. What would your manager do...
Industry News
During what the company referred to as a “special meeting” on Tuesday, Panera Bread’s stockholders overwhelmingly approved the brand’s previously announced merger agreement with JAB Holdings. As detailed earlier in April, and subject to the terms and conditions of the merger agreement at the...
Industry News
Long avoided because of Chipotle’s stance on using industrial additives, added colors, flavors or preservatives, the fast casual brand is now testing queso in New York City. In an internal memo sent to the company’s employees and cited by Eater, CEO Steve Ells say queso has been the most requested...
Health & Wellness
Whether it’s açai, juice cleanses, or spiking your morning coffee with yak butter, our culture loves the notion of fast-track solutions to better health. But as more consumers than ever make eating decisions with wellness in mind, restaurants must strike a balance between touting foods’ verifiable...
Industry News
For the sixth time in less than 90 days, CKE Restaurants and CEO Jason Marker announced new additions to the company’s rapidly evolving leadership team. Marker, who stepped down from his role as KFC U.S. president in April to take the reins at CKE, says Monday’s latest moves “will ensure that our...
Industry News
Back Yard Burger's 30th anniversary is turning out to be a milestone year in more ways than one. The company announced Monday that Axum Capital Partners, a Charlotte, North Carolina-based private equity firm, acquired a controlling interest from Pharos Capital Group, LLC. Terms of the deal were not...


Customers Want DeliveryPanera Bread recently made headlines (again) by announcing its plan to hire 10,000 new employees by end of 2017 to support delivery services. Panera forecasts that delivery will add $250,000 per year to each store's annual revenue.The writing is on the wall.
For years, Pita Pit worked to educate customers about the nutritional value of its various pita fillings and toppings.
Many restaurateurs are ready to feel the warm spring breeze, as it means diners will rid themselves of their cabin fevers and begin eating out again. But restaurateurs and their guests are not the only ones who are excited—pests are too.
Whether it’s açai, juice cleanses, or spiking your morning coffee with yak butter, our culture loves the notion of fast-track solutions to better health.
Food halls are taking the nation’s cities by storm, providing locals with a central location for dozens of innovative concepts.
When you hear the phrase “traditional American cuisine,” what are the first foods that come to mind?If you’re from New England, you may conjure up an image of a plate of baked cod or a boiled lobster.
There was a time when kids’ meals were for kids.
For those limited-service brands that don’t yet have mobile ordering, consider three words of advice from Nike: Just do it.Within the next three years, every quick serve with any kind of regional or national footprint will have mobile ordering system-wide, says Russell Zack, senior vice president of
Consider it Subway's new duds to the biggest party in foodservice.
An ongoing challenge for many a restaurant is maintaining a steady stream of foot traffic and meal orders, especially when any number of uncontrollable factors—bad weather, nearby construction, traffic jams, and more—has the potential to derail what could be a lucrative business day.To protect again
Today’s fast-casual industry is at the leading edge of breakfast innovation.